Contact SeedStand
Questions and bug reports: use Report a problem, or email support@seedstand.org. SeedStand has no phone line.
If you run a district's sale
What helps us look into it
- Your district's name
- The page you were on
- What you expected, and what happened instead
- The order number or plant name, if there is one
If you are a customer of a district
If you ordered plants and have a question about your order (when to pick up, what you ordered, or a refund), please contact the district you ordered from, not us. They run the sale; we only make the software they run it on. Their contact details are at the bottom of the store page you ordered from, on your order receipt, and in your order confirmation email.
Replies to emails customers get from a district's sale reach that district if it lists a contact email; otherwise they reach us.
If you are a district evaluating us
You do not need to contact us to find out what it costs. The pricing page has the numbers, and you can start a district without talking to anybody. If your procurement process needs our legal entity details or answers to a security questionnaire, email support@seedstand.org and say so in the subject line.
Security reports
security@seedstand.org: please include enough detail to reproduce the issue.
The security page says how to report a problem and what not to do while testing.